Saturday, 16 November 2013

'Be prepared for winter' - Scottish Water

Scottish Water is encouraging customers in the Three Towns to ensure homes and businesses are protected and prepared for winter. 

‘Protect your pipes - Be prepared’ is the company’s message and local residents are being advised to follow the winter code, which includes heating, insulating and protecting pipes; leaving heating on at a low setting; and, if you are going away, make sure you have someone who can regularly check for any problems.

In addition, Scottish Water suggests further measures, such as, if your property is going to be vacant over the winter months, turn off your water supply and drain the system (a licensed plumber should be able to advise about this); keep insurance documents somewhere secure and water-tight so you can access them easily if needed; locate your stop valve; keep a note of the telephone number of a licensed plumber; keep a note of the Scottish Water Customer Helpline number – 0845 601 8855; and be a good neighbour, keep an eye out for others in your street, especially the frail and elderly or disabled.

The winter message from Scottish Water is being spread through a range of measures including leaflets, videos, social media channels, advertising and partnerships with a range of bodies, such as landlords and housing associations, and the plumbers’ federation SNIPEF.

For the fifth year running, STV weather forecaster Sean Batty is supporting Scottish Water’s campaign.  Sean said, “The past few winters proved to be a real mixed bag with everything from extreme snow and rainfall to mild, stormy weather and everything in between.  This highlights just how volatile our weather can be and how we need to be prepared for anything by ensuring that we heat, insulate and protect our homes and businesses against the elements.”

Jane McKenzie, Scottish Water’s Regional Community Manager, added, “Our winter campaign aims to inform our customers, homeowners and businesses about the importance of acting now to protect their pipes to avoid the hardships that so many experienced in recent winters.

“While there’s no telling whether the extreme conditions of the last few years could be repeated again, it is sensible for customers to start thinking about protecting their pipes now and make sure they are prepared.

“Very often people think it won’t happen to them, but there are few things more upsetting than coming home or into work to find everything ankle deep in freezing water and your carpets, furniture and equipment all ruined because of a burst pipe.

“Unfortunately, many customers found out that the real problems start when temperatures begin to rise again after such a cold snap. This can lead to pipes expanding and bursting.

“Customers who take action now to heat, insulate and protect their properties can avoid this considerable headache and heartache. The message is very much that we want to work with our customers to ensure we are all prepared.”

Visit for more winter information and advice.

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