A home-care company that lists North Ayrshire Council as one of its local authority partners has been told by the Care Inspectorate that it must make urgent improvements to the way it delivers ‘care at home’ services.
The social care regulator for Scotland served a formal improvement notice on Kilmarnock-based HRM Homecare Services Ltd in relation to six areas of care provision - scheduling and monitoring of visit times; staffing arrangements; recruitment; management; providing adequate care and support to users.
HMR Homecare has been told the improvements must be made by the end of this month.
A spokesperson for the Care Inspectorate said, "We have informed the service of the areas which require immediate improvement in order to meet the standards we expect.
"We will be monitoring this service closely and if we do not see evidence of significant progress we will not hesitate to take further action.
"Everyone in Scotland has the right to safe, compassionate care which meets their needs and respects their rights."
With local government facing massive reductions to budgets as a result of cuts imposed by the Tory-Lib Dem Government in London, one area in which councils have tried to save money is social services, including by contracting-out to private companies much of the ‘care at home’ of elderly residents.
On its website, HRM Homecare Services Ltd states it has “partnerships” with North Ayrshire Council, East Ayrshire Council, South Ayrshire Council, East Renfrewshire Council, South Lanarkshire Council and Falkirk Council.