Scottish Water is encouraging Three Towns residents to follow the ‘Card, Check and Call’ advice to stop bogus callers.
In dark, winter nights and with the approach of the festive season, the utilities company is advising people on how to recognise a genuine Scottish Water employee if they need to make a visit to local homes.
Scottish Water carried out more than 150,000 water-quality tests at customers’ taps last year to enable us to provide customers with clear, fresh drinking water. The ongoing tests are carried out by a sampling team whose members arrive in recognisable vehicles and who will always have photographic identification.
The company advises local householders to follow the ‘Three Cs’ advice to beat bogus callers:
Card – Ask callers to pass their ID card through the letter-box in order to verify their identity.
Check – Check the identity card carefully. Is the photo on the card the same as the person at the door? Does the card contain the Scottish Water Customer Helpline number? Has the card been tampered with in any way? If you are not confident that they are a genuine caller, then send them away.
Call – If you are in any doubt about the caller's identity, the Scottish Water Customer Helpline on 0800 0778778.
Customers are advised to contact utility companies by using phone numbers found in telephone directories or the internet, but never from ID cards or letters presented, because these could be false.
Anyone who still has suspicions should contact a neighbour or call the police.
Scottish Water’s Chief Operating Officer, Peter Farrer, said, “All of our employees carry identity cards, which they are more than happy to show when requested to do so.
“Householders shouldn’t let anyone into their home until they are sure of their identity. Check through the peep-hole on your door; ask them to pass their ID card through the letter box.
“If you’re on your own and feel that you need more support then call a neighbour or a friend, and if you are at all worried about a caller, then please contact the police straight away. The advice is easy to remember - just three C’s – Card, Check and Call.”